01
Contact first
Use Contact before sending anything back. Support will confirm the next step.
WD FIX returns
Check first, send later
Returns are handled through support before anything is sent back. Unopened sealed packs are the clearest route, and damaged or incorrect orders should be reported with the order number and clear photos.
02
Keep packs sealed
Unopened sealed packs are the cleanest route for return review.
03
Include order number
Send the order number, pack count, and clear photos when something arrived damaged or incorrect.
Return review
What support checks
Every return question starts with the order details. Support checks the order state, pack condition, and reason before confirming the next step.
Before dispatch
If the order has not moved into dispatch, support can check whether a change or cancellation is still possible.
Sealed packs
Unopened sealed packs are the clearest route for return review. Keep all packaging intact while support checks the request.
Damaged or incorrect
Send the order number, pack count, and clear photos of what arrived so support can review the issue.
Email updates
Return replies are sent through the email used on the contact form or order.
Do not send items back first
Unapproved returns may not be accepted. Contact support first so the return route, address, and next step can be confirmed.
Need a return reply?
Send the useful details
The first message should include the order number, pack count, reason, and any photos if the order arrived damaged or incorrect.
Order number
Include it
Support needs the order number to check the order state and return route.
Photos
Show what arrived
For damaged or incorrect orders, attach clear photos with the first message.
Shipping
Check the route
Shipping information sits on the Shipping page and checkout remains the source for live delivery routes.
Stay in the loop
Launch notes, restocks, and store updates.
Join for short WD FIX updates only.