01
Checkout first
The available delivery route and cost appear at checkout before payment is taken.
Shipping WD FIX
Plain routes, clear updates
Delivery options are shown at checkout before payment. WD FIX keeps the shipping path practical: plain outer packaging, email updates, and tracking once an order is dispatched.
02
Plain outer pack
Orders are planned to move in plain outer packaging with normal order updates.
03
Tracking after dispatch
Tracking is sent once the order has moved into dispatch and the carrier route is active.
How it works
From checkout to tracking
Shipping is tied to the checkout setup. Use checkout for the current route and cost, then use the contact page if an order update needs checking.
Choose the pack
Select 3ct or 8ct, then continue to checkout to see the delivery route available for the address.
Check delivery
Checkout shows available delivery options and cost before payment is taken.
Watch email
Order confirmation and shipping updates are sent through the email used at checkout.
Use support
If something looks wrong, send the order number through Contact so it can be checked directly.
Checkout is the source of truth
Rates, locations, and available routes can change as the store setup is finalised. The delivery option shown at checkout is the one to rely on before payment.
Need help?
Send the order details
Shipping questions are easiest to check when the message includes the order number, delivery address issue, or the pack count.
Order number
Send it with the message
If the question is about an existing order, include the order number so the reply can stay specific.
Address changes
Ask early
If the order has not moved into dispatch, support can check whether the address can still be adjusted.
Returns
Use the return route
For returns, check the Returns page first and contact support before sending anything back.
Stay in the loop
Launch notes, restocks, and store updates.
Join for short WD FIX updates only.